Legal

Terms & Conditions

Last updated: August 2, 2026

These Terms and Conditions govern your use of the Repanza platform in all its components (website, web portals, mobile app). By using the platform or creating an account on it, you acknowledge that you have read and understood these terms and agree to be bound by them, on your own behalf and/or on behalf of the subscribing company you represent.

1. Nature and Scope of the Service

Repanza is a B2B SaaS platform connecting real estate developers with brokerage and marketing companies in the Egyptian market (and may expand to other markets in the future), providing tools to manage real estate inventory, clients (CRM), human resources, reservations, and reports.

2. Eligibility and Account Creation

The user must be 18 years of age or older and have full legal capacity to contract.
Accurate, up-to-date information must be provided when creating an account, and kept current.
The user is responsible for keeping their login credentials confidential and for any activity carried out through their account, and must notify Repanza immediately of any suspected unauthorized use.
The platform may not be used for any unlawful, fraudulent, or harmful purpose, or in a way that infringes the rights of any third party.

3. Intellectual Property Rights

All intellectual property rights related to the Repanza platform — including, without limitation, the "Repanza" trademark and logo, UI/UX design, source code, database structures, algorithms, and AI models used — are the exclusive property of Repanza or its licensors, and are protected under Egyptian and international intellectual property laws.
Repanza grants the user a limited, non-exclusive, non-transferable, revocable license to use the platform solely for the purposes authorized under these terms, for the duration of an active subscription.
The user is prohibited from: copying or reverse-engineering any part of the platform or its code; creating competing products based on access to the platform; using Repanza’s trademarks without prior written permission; or automatically extracting platform data (scraping) beyond the scope of authorized use.
Any feedback or suggestions the user provides to improve the platform may be used and developed by Repanza without any financial obligation toward the user, unless otherwise agreed in writing.

4. Ownership of User Data and License Granted to Repanza

All data entered by the user or the subscribing company remains the exclusive property of the subscribing company, which may export or request its deletion at any time in accordance with the Privacy Policy.
The user grants Repanza a limited license, necessary only to operate the service, store the data, process it, and display it to the user or those they authorize to access it — with no right for Repanza to use this data for any purpose outside operating and improving the service in an aggregated, non-identifiable manner.
The user is solely responsible for the accuracy and legality of the data they enter, including their obligation to obtain any necessary consents from their own clients before entering their data on the platform.

5. AI Features — Terms of Use

Repanza may offer AI-powered features now or in the future, and these features are considered part of the service and subject to these terms and the Privacy Policy.
Outputs generated by AI features are assistive tools and may contain errors; the user remains responsible for reviewing any such outputs before relying on them for business or contractual decisions.
Repanza does not guarantee the accuracy or suitability of AI outputs for any particular purpose, and is not liable for any decision the user makes based on them without adequate human review.
The user retains the right to disable optional AI-powered features, where available as a toggleable option.

6. Subscriptions and Payment

Repanza offers a permanently free plan, and paid plans that are activated based on a commercial agreement with each subscribing company individually — activation may begin immediately or after a period, as agreed between the parties.
Plan and pricing details are shown on the platform’s pricing page or as directly agreed commercially with the Repanza team.
The subscriber must pay due fees on time; Repanza may suspend access to paid features in the event of late payment, after written notice with a reasonable grace period.
Prices for paid plans may be updated in the future; existing subscribers will be notified of any price increase a reasonable time before it takes effect, and it will not apply to the already-paid portion of the current period.

7. Cancellation and Refunds

The subscriber may cancel their subscription at any time; access continues until the end of the current paid period, unless otherwise agreed.
Monthly subscriptions: not eligible for partial refund for the current month upon cancellation.
Annual subscriptions: the subscriber may request a refund of the unused portion, calculated proportionally to the remaining period, if the cancellation request is submitted within 30 days of the subscription start date or the most recent annual renewal. After this period, no portion of the annual subscription value is refunded upon cancellation.
No amounts are refunded if Repanza terminates the account due to a material breach of these terms by the user.
All eligible refund requests are processed within a maximum of 30 days from the date the request is approved.

8. Term and Renewal

These terms remain in effect for as long as the user or subscribing company uses the platform. Paid subscriptions renew automatically for an equivalent period unless the subscriber cancels before the renewal date with reasonable notice, or a different renewal mechanism is agreed in writing.

9. Account Termination by the User

The user or subscribing company may terminate and permanently close their account at any time, through support or directly from account settings on the mobile app.
Upon termination: access to the service stops immediately or at the end of the paid period, and the data retention and deletion policy described in the Privacy Policy applies.
Termination of the account does not relieve the user of the obligation to pay any amounts due up to the termination date.

10. Account Termination by Repanza

Repanza may suspend or terminate any account that violates these terms, with prior written notice and a reasonable period to remedy the breach, except in cases of serious violations or threats to platform security, where immediate termination is permitted.
Repanza may also terminate the service entirely, provided users are notified at least 60 days in advance to allow them to export their data before final discontinuation.
Where termination by Repanza is not due to a breach by the user, the unused portion of any prepaid annual subscription is refunded, calculated proportionally to the remaining period.

11. Disclaimer of Warranties

The platform is provided "as is" and "as available," without any express or implied warranties of any kind, including warranties of fitness for a particular purpose or uninterrupted operation.
Repanza makes reasonable efforts to ensure the continuity and availability of the platform, but does not guarantee 100% uninterrupted operation.
The platform is an assistive technical tool and is not a substitute for specialized legal, financial, or real estate advice; any business decision the user makes based on data or AI-generated outputs remains their sole responsibility.

12. Platform’s Role and Disputes Between Users

Repanza is a technical intermediary connecting real estate developers with brokerage and marketing companies, and is not a party to any sale, reservation, partnership, or commission agreement made between users.
Any commercial or financial dispute between a developer and a broker is the exclusive responsibility of the parties involved; Repanza does not intervene and bears no financial or legal liability in connection with it.
Each user is responsible for complying with Egyptian laws and regulations governing real estate activity in their own business conducted through the platform.

13. Limitation of Liability

To the maximum extent permitted by Egyptian law, Repanza shall not be liable for any indirect, consequential, or incidental damages, including loss of profits, deals, or data, arising from use of, or inability to use, the platform.
In all cases, Repanza’s total liability toward any subscribing company shall not exceed the greater of: (a) the value of the subscription actually paid during the twelve months preceding the event giving rise to the damage, or (b) five thousand Egyptian pounds (EGP 5,000) for users of the free plan.
This limitation does not apply to damages arising from fraud or gross misconduct by Repanza, a serious breach of its data-confidentiality obligations, or any liability that cannot be excluded under Egyptian law.

14. Indemnification

The user agrees to indemnify, defend, and hold harmless Repanza from any claims or losses arising from the user’s breach of these terms, data they entered and any resulting infringement of a third party’s rights, or any commercial dispute arising from a transaction conducted through the platform.

15. Force Majeure

Repanza shall not be liable for any delay or failure resulting from causes beyond its reasonable control, including natural disasters, internet outages, failures at cloud service providers, government decisions, or pandemics.

16. Changes to These Terms

Repanza may update these terms from time to time. Users will be notified of any material changes at least 7 days before they take effect, and a user who does not agree may terminate their account before the change takes effect.

17. Notices

Repanza sends official notices via the email registered on the account or through in-platform/in-app notifications.

18. General Provisions

Severability: if any provision is found invalid, the remaining provisions remain in full force and effect.
No waiver: Repanza’s failure to enforce any right does not constitute a waiver of it.
Assignment: the user may not assign their rights without prior written consent; Repanza may assign these terms in the event of a restructuring or acquisition.
Entire agreement: these terms, together with the Privacy Policy and any signed written commercial agreement, constitute the entire agreement between the parties.

19. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the Arab Republic of Egypt.
The parties shall attempt to resolve any dispute amicably within 30 days of one party notifying the other of the dispute.
If an amicable settlement cannot be reached, the courts of Alexandria shall have exclusive jurisdiction over any dispute arising from or related to these terms.

20. Contact

For any inquiry regarding these Terms and Conditions, please contact: contact@getrepanza.com